Our average problem resolution time (from when you contact us to
when the problem is solved) is currently less than ten minutes !
Our standard support provides both phone and e-mail support to your designated e-mail administrator.
We offer additional support services such as e-mail administration and end user support. Contact us to quote or discuss your requirements.
TactiCom maintains all systems, software, anti-virus, server anti spam filters and security. All of our systems feature redundant connections to Internet backbone, multiple processes, mirrored hard drives and automated tape backup. Our systems are monitored and staffed 24 hours a day, 7 days a week. All servers are in locked cabinets in secure data centers.
All systems are backed up by systems in remote locations. In the USA our west coast systems back up our east coast systems and vice versa.
We offer a toll free (free phone) support option in the USA, Belgium, France, Ireland and the United Kingdom. Toll free support is also possible in other countries. We currently support users in America, Asia and Europe.
